Legal

Privacy Policy

Last updated: [DD Month YYYY]

This policy explains what personal data the FilmGrid app and website collect, why, who we share it with and the choices you have. It is written to meet the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

1. Who we are

FilmGrid (“FilmGrid”, “we”, “us”) operates a marketplace that connects filmmakers with gear lenders, crew, locations, stores and buyers and sellers of equipment in India. For the purposes of Indian data protection law, FilmGrid is the Data Fiduciary for the personal data described here. [Registered legal entity name and address].

2. Data we collect

You give us

  • Account data: mobile number (used to sign in with a one-time password), name, profile photo, role (filmmaker, lender, crew, influencer or store), city and bio.
  • Profile and portfolio: skills, credits, reels, photos and anything else you add to your public profile.
  • Listings: gear, location and marketplace listings, including photos, descriptions, prices and pickup areas.
  • Verification (KYC) for lenders, stores and sellers: government ID details (for example PAN, or Aadhaar with all but the last four digits masked), a selfie for liveness checks, and bank or UPI details for payouts.
  • Messages and reviews: chats with other users, reviews and ratings, and reports you send to us.
  • Support requests: anything you tell us when you contact support.

Created when you use FilmGrid

  • Transactions: bookings, orders, job applications, amounts, deposits, refunds and payout records.
  • Location: your approximate location, only if you allow it, to show nearby gear, jobs and locations. You can turn this off in your device settings.
  • Device and log data: device model, operating system, app version, push-notification token, IP address and crash or error logs needed to keep the service secure and working.

We do not collect card numbers, UPI PINs or net-banking passwords. Payments are entered directly with our payment processor.

This website does not use analytics, advertising trackers or third-party scripts. It stores only your Light/Dark preference in your browser.

3. How we use your data

  • To create and secure your account and sign you in with OTP.
  • To run the marketplace: show listings and profiles, handle bookings, orders, applications and messages.
  • To process payments, deposits, refunds and payouts.
  • To verify lenders, stores and sellers and keep the platform safe from fraud and misuse.
  • To send service notifications (booking updates, messages, OTPs). Marketing messages are sent only with your consent and you can opt out at any time.
  • To provide support, resolve disputes and enforce our Terms of Service.
  • To meet legal, tax and regulatory obligations.

We rely on your consent and on the legitimate uses permitted by law. We do not sell your personal data.

4. Who we share it with

  • Other users: your public profile, listings and reviews are visible to other users. When you book or transact, the other party sees the details needed to complete it (for example name, phone number and pickup details).
  • Razorpay: processes payments, refunds and payouts. Razorpay handles your payment details under its own privacy policy and PCI-DSS controls.
  • Google Firebase (Google Cloud): hosts our database, sign-in, file storage and push notifications. [Confirm the Firestore region in the Firebase console, e.g. asia-south1 Mumbai.]
  • SMS / OTP provider: delivers one-time passwords to your mobile number (99SMSService).
  • Verification: identity documents you upload for verification are reviewed by the FilmGrid team and stored in our Firebase storage, visible only to you and our staff.
  • Push notification services (Apple and Google) to deliver notifications to your device.
  • Authorities: when required by law, court order or to protect the rights and safety of users and the public.

Our service providers process data only on our instructions and under contracts that require them to protect it.

5. Where your data is stored

Data is stored with our hosting provider in [region]. If data is processed outside India, we do so only as permitted under Indian law and with appropriate safeguards.

6. How long we keep it

We keep your data while your account is active. When you delete your account we delete or anonymise your personal data, except records we must keep by law, such as transaction, invoice, tax and KYC records (currently up to eight years under Indian tax and accounting laws), and data needed for open disputes or fraud investigations. See Delete your account for details.

7. Your rights

Subject to applicable law, you can:

  • access a summary of the personal data we hold about you;
  • correct or update inaccurate data (most of it directly in the app);
  • withdraw consent, for example for location or marketing;
  • request erasure by deleting your account;
  • nominate another person to exercise your rights in case of death or incapacity;
  • raise a grievance with us, and then with the Data Protection Board of India.

To use these rights, email support@filmgrid.in from, or quoting, the mobile number registered to your account.

8. Security

We use encryption in transit, access controls, row-level security on our database and limited staff access. No system is perfectly secure; if we become aware of a breach affecting you we will notify you and the authorities as required by law.

9. Children

FilmGrid is for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has created an account, contact us and we will remove it.

10. Grievance Officer

[Name], Grievance Officer, FilmGrid, [address]. Email: support@filmgrid.in. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

11. Changes

We may update this policy. We will change the “Last updated” date and, for significant changes, notify you in the app.

Contact

Questions or requests: support@filmgrid.in.